Connecting, Disconnecting And Restarting A Stream

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Overview

A stream can be connected (turned on) and disconnected (turned off) from within the HDOnTap Portal. Streams can also be reset, which is a common step in troubleshooting streaming issues.

Prerequisites

  • You must be an Admin.
  • You must have your Portal login.
    Contact your Customer Administrator or HDOnTap Support if you need assistance with your Portal credentials.
  • Customer Control must be enabled for your stream.
    Contact HDOnTap Support if you are unable to connect/disconnect/reset your stream.

Video Tutorial

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Step-By-Step Instructions

  1. Log in to the HDOnTap Portal and navigate to Streaming > Streams:
    HDOnTap Streaming Services
    HDOnTap Streaming Embed
  2. Click the gear icon image for the stream you would like to turn on/off or reset, then select the desired icon:

    To connect a stream, click the connect icon image, then click Connect in the confirmation dialog in the upper right corner of the screen. After connecting, you will see a Confirmation Message.
    HDOnTap Streaming Service


    To disconnect a stream, click the disconnect icon image, then click Disconnect in the confirmation dialog in the upper right corner of the screen. After disconnecting, you will see a Confirmation Message.
    HDOnTap Streaming Service
    HDOnTap Streaming Service

    To reset a stream, click the reset iconimage, then click Reset in the confirmation dialog in the upper right corner of the screen. After resetting, you will see a Confirmation Message.
    HDOnTap Streaming Service
    HDOnTap Streaming Service
  3. Your stream connection is now updated. Refresh any web pages displaying the stream embed to view.